Senior Product Development / Customer Experience

Reference Number 885096-KW
Consultant Kristina Wallen
Date Posted 24 January, 2018
Salary £excellent with good OTE and benefits
Location London
Company type Exciting Online Start-Up
Job sector Product / Commercial
Job description

An exciting new role for a talented tour operator with excellent project management skills to join this online start-up brand.  The role requires an all-rounder with sound tour operating skills to develop and enhance all elements of the business including product development, operations, sales, ecommerce and marketing to ensure an exceptional customer journey.  Managing a small team, you will possess excellent man-management skills and a proven track-record of delivering growth/ profit, proven P&L capability and excellent business development skills.   This role would be well suited to a corporate entrepreneur with a passion for delivering an innovative new brand in online tour operating offering seamless customer experience with quality and flexibility.

Tagged as: Permanent

  • Proven tour operating skills with good all round destination knowledge, product development, customer experience, IT , digital, commercial, and ecommerce
  • Highly customer centric with proven track record of delivery multiple projects on time and within budget
  • Demonstrable track record of owning and managing full P&L
  • Highly commercial with a sound knowledge of all elements of tour operating – a track record of building sound commercial relationships with suppliers, third party agencies and relevant outsourced services
  • Significant interest and knowledge of ecommerce, website development, digital marketing and all relevant and related technologies
  • Excellent leadership skills with a hands-on approach to all elements of running a dynamic travel business
  • Reputation for writing and delivering sound commercial business strategies
  • Excellent presentation and communication skills with the ability to persuade and influence key stakeholders
  • Can-do attitude, excellent problem solving and decision-making skills



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