Member Services Manager

Reference Number 885052 - JR
Consultant Judith Roberts
Date Posted 30 August, 2017
Salary £Good plus relocation assistance
Location Malta
Company type Property Sales and Marketing Company
Job sector Customer Service / Operations
Job description

A great opportunity to work and live abroad.  We are managing a new role for a property sales and marketing company, looking for a Member Services Manager, to be based in their HQ in Malta.   The company will offer relocation assistance in addition to a competitive salary and benefits. The role would require a strong team leader, able to develop staff and implement agreed company procedures. This is an opportunity to play an integral role in shaping the company’s customer journey processes and procedures, bringing skills in customer services, engagement and service delivery. They are particularly keen to consider candidates with a background in hotel frequent guest programmes, airline frequent flyer programmes or from membership based organisations. There is a real focus on providing exemplary levels of customer service standards through an in-depth understanding of customer needs and an ability to motivate and train the team to deliver. There will be close liaison with marketing, sales and operations teams to ensure a joined-up approach. The opportunity will suit an individual with a broad skill set and a desire to work in a fast-paced organisation going through change.

Tagged as: Permanent

Skills
  • Excellent knowledge of key reservations systems and software.
  • Excellent knowledge of the hotel operations, working closely  with the Reservation Manager.
  • Ensuring KPIs are delivered, meeting expectations and leading the team in order to enhance the quality, value, and standards.
  • Experienced at managing multiple internal and external relationships.
  • Organised, with an analytical and process driven approach, results oriented, yet maintaining the ability to think strategically.
  • The ability to work with multiple stakeholders across business departments to accomplish shared goals and manage expectations.
  • Excellent communication skills and ability to clearly articulate thoughts, vision, and direction.
  • Experienced and comfortable working in a fast-paced environment.

 

 

Apply for this job

Upload your CV (not compatible with iPhone or iPad)